![]() Tell me your order number and I’ll handle this personally, move you to the front of the line, and prove to you that we’ll do our best to get back on good footing with you. It’s going to be a long uphill fight one customer at a time. We’ve admittedly made some mistakes and customer service has suffered mightily. There’s never been any question that we’re a real business, IN business and with a great product. I’ll do whatever I can to get you whole in this process. I’m going to assume that recovery is possible. I don’t blame you for being angry, and I’m sure you understand that I’m trying to protect us while we make amends with customers like you who’ve been given every impression that we’re trying to screw you. We’ve had some pretty colossal blow-ups here on this end. He sent me a message via youtube apologizing, sob story… here it is: AGAIN, within MINUTES he deleted my comments and blocked me from posting on his page! NOW, it gets even better. Finally, yesterday I went back on youtube and called him a thief. I began posting that he was stealing from his customers. Out of principle, I found the duckbill youtube site. After a couple weeks I became concerned and started up with the emails again. He took my money and sent an automated email out that it had shipped. OK, no response but, man, I loved this clip so I stupidly ordered another one. Thought maybe they had a warranty seeing as how it was only 5 months until failure. ![]() Emailed Tony at both his personal and customer service address and nothing. LOVED IT! 5 months later however it no longer held anything. I ordered a clip in May and recieved it within a week. Let me give you the details on what I know: ![]() I stumbled across this site looking for others who have had problems with Tony. ![]()
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